This procedure sets out how appeals, complaints and litigation filed or initiated by organisations or other interested parties are handled. The procedure applies to both complaints and appeals by the organization against the non-granting, suspension or withdrawal of certification, as well as to an assessment by the GVI, and therefore to disputes initiated as a result and both to complaints and appeals filed by third parties (Customers, Suppliers of the Certified Organization, Authorities, Bodies, Private Citizens and Workers).
A special case is represented by the acknowledgment of legal proceedings resulting from product liability laws or in any case violations of product and/or service laws.