This procedure sets out how appeals, complaints and dispute filed or initiated by organizations or other interested parties are handled. The procedures applications to both complaints and appeals by the organisation against the non-granting, suspension or withdrawal of certification, as well as to an assessment by the GVI, and therefore to disputes initiated as a result and both to complements and appeals filed by third parties (Customers, Suppliers of the Certified Organization, Authorities, Bodies, Private Citizens and Workers).
A special case is represented by the unknowngment of legal procedures resultting from product liability laws or in any case case violations of product and/or service laws.